Guest Communication
What KENJI does
- Voice AI Calls: Answers guest calls with natural conversation (PRO only)
- Unlimited Chat: Instant responses via SMS, WhatsApp, Airbnb messaging
- Multi-Language: Supports 8+ languages for international guests
- Pre-Arrival Briefing: Sends check-in instructions, WiFi codes, house rules
- Local Recommendations: “Where’s the best coffee nearby?” → Instant answer
Operations & Maintenance (The Secret Sauce)
What KENJI does
- Instant Dispatch: Books plumbers, electricians, cleaners from KEYNINJA Ninja network
- Key Access: No waiting—Ninjas already have property access via KEYNINJA key system
- Real-Time Tracking: You see who’s scheduled, when they arrive, when they finish
- Automated Troubleshooting: “WiFi not working?” → Guides guest through router reset before calling a tech
Intelligent Escalations (When Humans Are Needed)
What KENJI does
- Risk Detection: Identifies urgent/risky situations (gas leak, safety issue, aggressive guest)
- Live Transfer: Automatically transfers call to you OR emergency contact
- Smart Notifications: Texts you: “Urgent: Guest reporting gas smell. I’ve called emergency services and am transferring call to you now.”
- Need-to-Know Basis: Only escalates when truly necessary—no 2am “where’s the remote” calls
Escalation Triggers:
- Guest safety concerns (injury, fire, flood)
- Property security issues (break-in, suspicious activity)
- Aggressive/threatening guest behavior
- Issues KENJI can’t resolve with Ninja network (e.g., requires homeowner approval)
Revenue Optimisation (Upsells & Efficiency)
What KENJI does
- Upsell Automation: Offers early check-in, late checkout, extra cleaning
- Review Management: Auto-sends post-stay message: “How was your stay? We’d love a review!”
- Calendar Sync: Knows availability across Airbnb, Booking.com, VRBO
- Performance Analytics: “KENJI saved you 12 hours this month and booked 5 upsells ($380 revenue)”
Feature comparison table
Why This Changes Everything
KEYNINJA Integration (The Unfair Advantage)
Feature
Unlimited Chat
Voice AI Calls
Maintenance Scheduling
Key Access Integration
Upsell Automation
Smart Escalations
Multi-Language
Properties Supported
Analytics Dashboard
White-Label Option
Free
$0
$0
Pro
$90
$89
when the body and mind
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Fastest Growing Agency
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Happy Customers
What if KENJI can't solve a problem?
KENJI will instantly escalate to you via call/text. Only 11% of issues need human intervention (based on beta data).
Do I need to be with KEYNINJA for property management?
No! But PRO users get access to our Ninja network for maintenance. If you have your own trades, KENJI can still coordinate with them.
Can I cancel Concierge anytime?
Yes. No contracts, no cancellation fees.
How does billing work for Ninja services?
Ninjas bill separately for their work (plumber rates, cleaning rates, etc.). KENJI just automates the scheduling.
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The Firm is regulated and licensed by the New York Bar Association, and its Directors are bound by the Legal Code of Ethics of the New York Bar Association. It adheres to all laws and regulations ensuring asset security for its clients.
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