Meet ANNA, the Airbnb Concierge
Trusted by 1,000+ Airbnb hosts across Australia
The problem
Your Airbnb shouldn't feel like a second job
What if your Airbnb could handle itself?
2am
Guest calls
``I'm locked out!``
2.01am
ANNA answers
``Locksmith is booked for 3am.``
9am
Problem solved before you wake
Your guest leaves a good review
``ANNA is like having a full-time assistant who never sleeps and actually does stuff``
Real Hosts, Real Results, Real Peace of Mind
Hands-free hosting
A guest arrived late in the evening and didn’t know how to park their car. ANNA helped them over the phone without me lifting a finger. That could’ve been a bad review.
ANNA paid for herself!
Last month, ANNA upsold 4 early check-ins for me for an extra $120. All guests left a great review too! Highly recommended!!
Brilliant concept!
A guest called in asking for instructions on how to operate the induction cooktop. ANNA helped troubleshoot and worked out that they weren’t using the correct pots! Thank you!
0hours
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early check-ins per month
Trained exclusively on your home, rules, and guest needs
One Property. One Dedicated Agent.
Guest Communication
ANNA can handle every guest question by phone or message
- Voice AI Calls: Answers guest calls with natural conversation (PRO only)
- Unlimited Chat: Instant responses via SMS, Airbnb messaging
- Pre-Arrival Briefing: Provides check-in instructions, WiFi codes, house rules
- Local Recommendations: Guests ask “Where’s the best coffee nearby?” and get instant answers
Operations & Maintenance (The Secret Sauce)
ANNA solves issues and books repairs automatically
- Instant Dispatch: Books plumbers, electricians, cleaners from KEYNINJA Ninja network
- Key Access: No waiting. Ninjas already have property access via KEYNINJA key system
- Real-Time Tracking: You see who’s scheduled, when they arrive, when they finish
- Automated Troubleshooting: Guest reports “WiFi not working?” ANNA guides them through router reset before calling a tech
Intelligent Escalations (When Humans Are Needed)
ANNA is smart enough to know when you need to take over
- Risk Detection: Identifies urgent or risky situations (gas leak, safety issue, aggressive guest)
- Live Transfer: Automatically transfers call to you OR emergency contact
- Smart Notifications: Texts you: “Urgent: Guest reporting gas smell. I’ve called emergency services and am transferring call to you now.”
- Need-to-Know Basis: Only escalates when truly necessary. No 2am “where’s the remote” calls
Escalation Triggers:
- Guest safety concerns (injury, fire, flood)
- Property security issues (break-in, suspicious activity)
- Aggressive/threatening guest behavior
- Issues ANNA can’t resolve with Ninja network (requires homeowner approval)
Revenue Optimisation (Upsells & Efficiency)
ANNA helps you make more money while doing less work
- Upsell Automation: Offers early check-in, late checkout, extra cleaning
- Review Management: Auto-sends post-stay message: “How was your stay? We’d love a review!”
- Calendar Sync: Knows availability across Airbnb, Booking.com, VRBO
- Performance Analytics: “ANNA saved you 12 hours this month and upsold 2 additional early check-ins ($60 revenue)”
Start free. Upgrade when you're hooked. No contracts. Cancel anytime.
Simple pricing that pays for itself
Feature
Unlimited Chat
Voice AI Calls
Maintenance Scheduling
Key Access Integration
Upsell Automation
Smart Escalations
Analytics Dashboard
White-Label Option
Free
$0
$0
Pro
$90
$89